We want to be sure you’re as happy with your URBANCAN as we are. If you’re not satisfied with your purchase, we offer free exchanges within 60 days of your purchase. To start an exchange, click here. Any approved warranty exchanges must be requested

<h2 id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0.3125rem; font-family: tk-stratum-1-web-n9, sans-serif; font-weight: 900; line-height: 1.5; color: rgb(0, 43, 69); text-transform: uppercase; font-size: 2.875rem; letter-spacing: 2.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">OUR EXCHANGE POLICY</h2><h2 id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0.3125rem; font-family: tk-stratum-1-web-n9, sans-serif; font-weight: 900; line-height: 1.5; color: rgb(0, 43, 69); text-transform: uppercase; font-size: 2.875rem; letter-spacing: 2.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">(USA, EU, UK Only)</h2><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif; color: rgb(85, 85, 85); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We want to be sure you&#x2019;re as happy with your URBANCAN as we are. If you&#x2019;re not satisfied with your purchase, we offer free exchanges within 60 days of your purchase.</p><p style="line-height: 1.5;">To start an exchange, <a href="https://urbancan.loopreturns.com/#/" rel="noopener noreferrer" target="_blank"><span style="color: rgb(44, 130, 201);">click here</span></a>.&#xA0;</p><p style="line-height: 1.5;"><span style="color: rgb(85, 85, 85); font-family: urw-din, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.08px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Any approved warranty exchanges must be requested separately. For more information on our&#xA0;</span>warranty policy<span style="color: rgb(85, 85, 85); font-family: urw-din, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.08px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and submitting a claim visit our&#xA0;</span><a href="https://support.urbancan.com/en-US/articles/warranty-&amp;-products-84596" rel="noopener noreferrer" target="_blank"><span style="color: rgb(44, 130, 201);">warranty page</span></a><span style="color: rgb(85, 85, 85); font-family: urw-din, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.08px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.</span></p><h3 style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0.3125rem; font-family: tk-stratum-1-web-n9, sans-serif; font-weight: 900; line-height: 1.5; color: rgb(0, 43, 69); font-size: 2.25rem; letter-spacing: 1.8px; text-transform: uppercase; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="ins-and-outs-of-the-urbancan-exchange-policy"><span style="box-sizing: border-box;">INS AND OUTS OF THE URBANCAN EXCHANGE POLICY</span></h3><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif; color: rgb(85, 85, 85); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px;">To be eligible for a free exchange, the following criteria must be met:</span></p><ul><li style="font-size: 16px;">All exchanges must be related to a URBANCAN.com order.</li><li style="font-size: 16px;">URBANCAN does not offer exchanges on URBANCAN products purchased outside of URBANCAN.com. For products purchased from an authorized dealer, their exchange policy applies &#x2014; please contact them directly for more information.&#xA0;</li><li style="font-size: 16px;">All exchanges must be processed through our <a href="https://urbancan.loopreturns.com/#/" rel="noopener noreferrer" target="_blank"><span style="color: rgb(44, 130, 201);">exchange portal</span></a> within 60 days of original delivery. Once approved, a pre-paid shipping label will be provided.&#xA0;</li><li style="font-size: 16px;">Any shipping costs from the original order and any additional exchange shipping costs are non-refundable.&#xA0;</li></ul><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif; color: rgb(85, 85, 85); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px;">Please allow up to 2 business days for any exchange refund to be processed. Times may increase during peak holiday periods. Refunds will be returned to the original form(s) of payment used for the purchase. URBANCAN does not offer store credit or gift cards in exchange for returned products.</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif; color: rgb(85, 85, 85); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px;">We currently do not are not processing exchanges for deliveries outside of the USA, EU, or UK. &#xA0;Please process a return. &#xA0;</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif; color: rgb(85, 85, 85); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To start a return, <a href="https://urbancan.loopreturns.com/#/" rel="noopener noreferrer" target="_blank"><span style="color: rgb(44, 130, 201);">click here</span></a>.</p>

Exchange Policy

We recommend the following guidelines when shipping your exchange:. If you choose to use your own shipper, please include original order information or the return RMA number inside the box (DO NOT write directly on the product). We recommend selectin

<h3 id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0.3125rem; font-family: tk-stratum-1-web-n9, sans-serif; font-weight: 900; line-height: 1.5; color: rgb(0, 43, 69); font-size: 2.25rem; letter-spacing: 1.8px; text-transform: uppercase; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">SHIPPING YOUR Exchange</h3><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif; color: rgb(85, 85, 85); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We recommend the following guidelines when shipping your exchange:</p><ul><li style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 14px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif;">Pack your item securely to ensure there is no damage to the exchanged product during transit.</li><li style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 14px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif;">You may use the original product packaging or your own. Please make sure any reference to old tracking numbers is completely removed.</li><li style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 14px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif;">Insert any related paperwork inside your box. This can include your RMA # or original order number. Please DO NOT write your order number directly on the product; this may disqualify you from receiving your exchange or refund.</li><li style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 14px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif;">Securely attach your return label to the package. You will receive your prepaid shipping label once you <a href="https://returns.narvar.com/yeti/returns" style="box-sizing: border-box; color: rgb(85, 85, 85); background-color: transparent; text-decoration: underline;" target="_blank">submit your&#xA0;</a>exchange.</li><li style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 14px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif;">Ship your exchange based on the shipping label provided. We recommend retaining a copy of your drop-off receipt for your records.</li></ul><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif; color: rgb(85, 85, 85); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you choose to use your own shipper, please include original order information or the return RMA number inside the box (DO NOT write directly on the product). We recommend selecting a service that allows for package tracking and keeping the tracking number for your records. Any additional exchange shipping costs are non-refundable.</p>

Shipping Your Exchange

If you have exchanged items from your order, as noted under our exchange section, refunds are issued approximately 2 business days after we receive your exchange. We do not release refunds until the item(s) has been inspected. If it's been 3+ busines

<h2 id="isPasted"><span style="font-size: 30px;">When can I expect to receive my refund?</span></h2><p>If you have exchanged items from your order, as noted under our <a href="https://support.urbancan.com/en-US/exchange-policy-287834" rel="noopener noreferrer" target="_blank"><span style="color: rgb(44, 130, 201);">exchange section</span></a>, refunds are issued approximately 2 business days after we receive your exchange. We do not release refunds until the item(s) has been inspected.</p><p>If it&apos;s been 3+ business days, and you&apos;ve not yet received your refund, please <a href="https://support.urbancan.com/en-US/contact" rel="noopener noreferrer" target="_blank"><span style="color: rgb(44, 130, 201);">contact us</span></a> with your order number and we&apos;ll be happy to research.</p>

Exchanges

Exchange Policy

Shipping Your Exchange

Payment Refunds