Shipping Your ExchangeUpdated a year ago

SHIPPING YOUR Exchange

We recommend the following guidelines when shipping your exchange:

• Pack your item securely to ensure there is no damage to the exchanged product during transit.
• You may use the original product packaging or your own. Please make sure any reference to old tracking numbers is completely removed.
• Insert any related paperwork inside your box. This can include your RMA # or original order number. Please DO NOT write your order number directly on the product; this may disqualify you from receiving your exchange or refund.
• Securely attach your return label to the package. You will receive your prepaid shipping label once you submit your exchange.
• Ship your exchange based on the shipping label provided. We recommend retaining a copy of your drop-off receipt for your records.

If you choose to use your own shipper, please include original order information or the return RMA number inside the box (DO NOT write directly on the product). We recommend selecting a service that allows for package tracking and keeping the tracking number for your records. Any additional exchange shipping costs are non-refundable.