We want to be sure you’re as happy with your URBANCAN's as we are. If you’re not satisfied with your purchase, we offer free returns for a refund within 60 days of your purchase. To start a return, click here. Any approved warranty exchanges must be

<h2 id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0.3125rem; font-family: tk-stratum-1-web-n9, sans-serif; font-weight: 900; line-height: 1.5; color: rgb(0, 43, 69); text-transform: uppercase; font-size: 2.875rem; letter-spacing: 2.3px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">OUR RETURN POLICY</h2><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif; color: rgb(85, 85, 85); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We want to be sure you&#x2019;re as happy with your URBANCAN&apos;s as we are. If you&#x2019;re not satisfied with your purchase, we offer free returns for a refund within 60 days of your purchaseTo start a return, <a href="https://urbancan.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">click here</a>.&#xA0;<span id="isPasted" style="color: rgb(85, 85, 85); font-family: urw-din, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.08px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Any approved warranty exchanges must be requested separately. For more information on our&#xA0;warranty policy<span style="color: rgb(85, 85, 85); font-family: urw-din, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.08px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and submitting a claim visit our&#xA0;<a href="https://support.urbancan.com/en-US/articles/warranty-&amp;-products-84596" rel="noopener noreferrer" target="_blank">warranty page</a><span style="color: rgb(85, 85, 85); font-family: urw-din, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 500; letter-spacing: 0.08px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.<h3 id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0.3125rem; font-family: tk-stratum-1-web-n9, sans-serif; font-weight: 900; line-height: 1.5; color: rgb(0, 43, 69); font-size: 2.25rem; letter-spacing: 1.8px; text-transform: uppercase; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">INS AND OUTS OF THE URBANCAN RETURN POLICY</h3><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif; color: rgb(85, 85, 85); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To be eligible for a free return, the following criteria must be met:<ul><li id="isPasted" style="font-size: 16px;">All returns must be related to a URBANCAN.com order.</li><li style="font-size: 16px;">URBANCAN does not offer returns on URBANCAN products purchased outside of URBANCAN.com. For products purchased from an authorized dealer, their return policy applies &#x2014; please contact them directly for more information.&#xA0;</li><li style="font-size: 16px;">All returns must be processed through our <a href="https://urbancan.loopreturns.com/#/" rel="noopener noreferrer" target="_blank"></a><a href="https://urbancan.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">returns portal</a> within 60 days of original purchase. Once approved, a pre-paid shipping label will be provided.&#xA0;</li><li style="font-size: 16px;">Any shipping costs from the original order and any additional return shipping costs are non-refundable.</li></ul><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif; color: rgb(85, 85, 85); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please allow up to two (2) business days for your refund to be processed. Times may increase during peak holiday periods. Refunds will be returned to the original form(s) of payment used for the purchase. URBANCAN does not offer store credit or gift cards in exchange for returned products.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif; color: rgb(85, 85, 85); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To start an exchange, <a href="https://urbancan.loopreturns.com/#/" rel="noopener noreferrer" target="_blank">click here</a>. &#xA0;

Return Policy

We recommend the following guidelines when shipping your return:. If you choose to use your own shipper, please include original order information or the return RMA number inside the box (DO NOT write directly on the product). We recommend selecting

<h3 id="isPasted" style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0.3125rem; font-family: tk-stratum-1-web-n9, sans-serif; font-weight: 900; line-height: 1.5; color: rgb(0, 43, 69); font-size: 2.25rem; letter-spacing: 1.8px; text-transform: uppercase; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">SHIPPING YOUR RETURN</h3><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif; color: rgb(85, 85, 85); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We recommend the following guidelines when shipping your return:<ul style="margin-left: 20px ;"><li style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 14px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif;">Pack your item securely to ensure there is no damage to the returned product during transit.</li><li style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 14px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif;">You may use the original product packaging or your own. Please make sure any reference to old tracking numbers is completely removed.</li><li style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 14px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif;">Insert any related paperwork inside your box. This can include your RMA # or original order - number. Please DO NOT write your order number directly on the product; this may disqualify you from receiving your refund.</li><li style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 14px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif;">Securely attach your return label to the package. You will receive your prepaid shipping label once you <a href="https://returns.narvar.com/yeti/returns" style="box-sizing: border-box; color: rgb(85, 85, 85); background-color: transparent; text-decoration: underline;" target="_blank">submit your return</a>.</li><li style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 14px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif;">Ship your return based on the shipping label provided. We recommend retaining a copy of your drop-off receipt for your records.</li></ul><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif; color: rgb(85, 85, 85); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you choose to use your own shipper, please include original order information or the return RMA number inside the box (DO NOT write directly on the product). We recommend selecting a service that allows for package tracking and keeping the tracking number for your records. Any additional return shipping costs are non-refundable.<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-size: 16px; font-weight: 500; line-height: 1.5; letter-spacing: 0.08px; font-family: urw-din, sans-serif; color: rgb(85, 85, 85); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Shipping Your Return

If you have returned items from your order, as noted under our returns section, refunds are issued approximately 2 business days after we receive your return. We do not release refunds until the item(s) has been inspected. If it's been 3+ business da

<h2 id="isPasted">When can I expect to receive my refund?</h2>If you have returned items from your order, as noted under our <a href="https://support.urbancan.com/en-US/return-policy-289337" rel="noopener noreferrer" target="_blank">returns section</a>, refunds are issued approximately 2 business days after we receive your return. We do not release refunds until the item(s) has been inspected.If it&apos;s been 3+ business days and you&apos;ve not yet received your refund, please <a href="https://support.urbancan.com/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a> with your order number and we&apos;ll be happy to research.

Returns

Return Policy

Shipping Your Return

Payment Refunds